Develop Automation Scripts/Frameworks: Design and develop scripts and frameworks to automate tasks, workflows, and system processes.
Identify Automation Opportunities: Work closely with business analysts and stakeholders to identify automation opportunities within workflows, applications, and systems.
Integrate Automation Solutions: Integrate automation systems with existing tools, databases, and applications to streamline operations and improve data flow.
Testing and Validation: Perform rigorous testing and validation to ensure that automated solutions meet the required standards and perform as expected.
Maintain and Update Automation Solutions: Continuously monitor and maintain automate systems to ensure they are functioning properly and adjust as needed based on feedback and system changes.
Collaborate with Teams: Collaborate with other IT teams (e.g., software development, DevOps, QA) to ensure seamless integration of automation solutions across the organization.
Document Automation Processes: Maintain clear documentation for automation scripts, tools, and processes to ensure they are easily understood and can be updated or modified as needed.
Optimize Performance: Continuously review automation processes and optimize efficiency, scalability, and performance.
Must Have
Bachelor's Degree in Information Technology, Computer Science, Computer Engineering, Software Engineering, Management Information Systems, Engineering, or any related field.
At least 5 years of experience in automation development, application support, IT operationsprocess improvement, or related technical delivery roles.
Hands-on experience in designing, developing, testing, and maintaining automation scripts, workflows, or f rameworks that streamline operational processes.
Experience with automation and low-code/no-code platforms such as Microsoft Power Automate
Power Apps, Power BI, AI Builder, UiPath, or similar tools is preferred.
Working knowledge of scripting or programming languages such as Python, PowerShell, JavaScript, SQL, VBA, C#, or similar technologies.
Familiarity with API integration, data extraction, data transformation, databases, SharePoint Lists
Dataverse, or other enterprise systems used for automation and reporting.
Ability to analyze business processes, identify automation opportunities, document requirements and translate them into scalable technical solutions.
Strong understanding of testing, validation, troubleshooting, and performance optimization of automation solutions.
Experience in creating technical documentation, workflow diagrams, user guides, and support materials for developed automation solutions.
Strong analytical, problem-solving, and attention-to-detail skills, with the ability to manage multiple automation initiatives in a fast-paced technical environment.
Good verbal and written communication skills, with the ability to collaborate with business users, stakeholders, developers, DevOps, QA, and IT support teams.
Solid understanding of IT operations, service management, incident/change processes, and ticketing systems; experience with HDA or similar ITSM tools is an advantage.
Knowledge or exposure to AI-assisted development, prompt engineering, machine learning concepts, or AI-enabled workflow automation is a plus.
Experience with Agile/Scrum, project delivery, or continuous improvement initiatives is an advantage.
Willingness to work on the assigned shift schedule and provide support during critical business or operational needs when required.