Field Collector

A Field Collector performs collection activities, primarily via field collection and a telephony support as needed. The Field Collection Associate-PH is also responsible for verifying existing and probing for new contact information of clients. The purpose of their field visit is to locate delinquent clients whose whereabouts or contact information is unknown or no longer updated and perform collection activities.

• A Field Collector-PH main responsibilities includes the following:

•   Performs field visitation/collection on B1 or B2 delinquent accounts of Personal Loan or Motorsikloan or Salary Advance Loan or CSL loan accounts and negotiate for immediate payments through our accredited payment channels

•   Probe and establish contacts of delinquent customers during field visitation

•   Perform repossession activities for Motorsikloan and ORCR for Cash loans from time to time or as needed with the support or as a support of the Field Officer or the Field Supervisor.

•   Prepare recommendation of accounts for endorsement to other Units/Department as an escalation measure (fraud accounts, legal endorsement, etc.) following the escalation guidelines. To reach the client and to secure payments from those that refuse to settle in the regular collections process.

•   Provide solutions for customers’ financial problems by offering payment options based on the Risk Mitigation Policy

•   Maintain accurate records of collection actions in the system.