L3 BI EMEA Analyst Programmer

City Of Muntinlupa, Ncr-Fourth District

● In charge of the Team maintaining BI Applications / API Management in operational condition

● General Knowledge on BI / API applications from EMEA Scope (Apigee / Splunk / MS SQL

Server / Azure / SAP BO/ Databricks)

● Fluent in SQL and able to follow the data between different systems

● Ensure deep analysis is well managed by Level 3

● Resolution process and communication to end user through mail, phone call and Ticket update

● Participation in crisis cells for high business impacts (ad hoc communication ..)

● Ensure continuous improvement

● Shift left proposition: Create procedures for Ticket resolution at levels L1 and L2 - Training

● Ensure Documentation maintenance

Applications Scope:

● BI Finance:

○ Financial Reporting Apps (EMA, SARI): Databricks + SAP BO

○ Billing Reporting Apps (CFM Reporting): Databricks + SAP BO

● BI Manufacturing:

○ Returns Management App (REVERS): Databricks

○ Returns Reporting App (WAVE): Databricks + SAP BO

○ Production Reporting Apps (LDC, ILDC): SSAS, SSIS, SQL Server

● Other BI:

○ New BI: Data Lake Amazon S3 - ElasticSearch / Talend / APIGEE

API World Wilde usage:

- Brazil - Commercial ERP

- AMERA (Asia + Middle East Zone) - Full IT API Scope

- Factory Calculator (Lens Shape Viewer)

- European Digital Strategy - B2B

- European Data Strategy - Full European Ordering Tracking Data

○ EDEN Applications - BI Group Solution: Databricks /SAP BO

○ Ordering Reporting App AS400 (RESO): Databricks + SAP BO

○ Ticketing Analysis Tool: SQL Server

Qualifications

● Skills:

Customer oriented good communication (written, oral)

Organizational competence, Pressure Management, Priority Management...

General knowledge in computer science, applications, operating systems, software, file

standards, data transmission procedures and links inter-application.

Update his/her knowledge regularly.

● Technical skills expected :

Fluent in SQL

Experienced on SAP BO / Azure Databricks / Azure Datafactory

API / BI skills

API First / Apigee / AWS Skills

Knowledge on traditional BI (SQL / SSAS / SSIS / SSMS)

Managed multiple high priority initiatives in a fast paced, highly technical environment

Experienced with any ticketing system

● ITIL certified is a plus: Request / Incident / Problem / Knowledge management / Change

● Language: English fluent

Must Have